Junior Technical Support Executives (Colombo, Sri Lanka) Live Apply Now

Job Details

Company Details

Job Introduction

One of our reputed clients in Canadian Telecommunication Company (ISP) based in Colombo is looking for technically capable and customer-focused Junior Technical Support Executives to join their team. This role involves handling inbound technical support queries related to internet connectivity and networking services.

Job Description

• Handle inbound technical support calls from international customers.
• Troubleshoot basic internet connectivity issues.
• Assist with router and modem setup, reset, and basic configuration.
• Guide customers through structured troubleshooting steps.
• Escalate complex technical cases to senior support staff.
• Accurately document customer interactions and resolutions.
• Maintain professional communication standards and service quality.

• 7:00 AM – 4:00 PM EST (5:30 PM – 2:30 AM SLT)
• 3:00 PM – 12:00 AM EST (1:30 AM – 10:30 AM SLT)

Job Requirements

• Minimum 1 year experience in IT Helpdesk / ISP / Telecom support.
• Basic understanding of TCP/IP, DNS, DHCP, Routers, Modems, and Wi-Fi troubleshooting.
• Basic network diagnostic skills.
• Excellent spoken and written English with clear pronunciation.
• Ability to explain technical instructions clearly to non-technical customers.
• Professional call handling skills.
• Must be flexible to work rotational shifts aligned with Canadian EST.

How to Apply?

Email your CV to: local@manpowersrilanka.com

Call: 0117 387 882 | 0117 387 883