Customer Support Representatives (Colombo, Sri Lanka) Live Apply Now

Job Details

Company Details

Job Introduction

One of our prestigious clients is looking for experienced Customer Support Representatives to join their team immediately.

Job Description

KEY RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, chat, and other communication channels.
• Provide accurate information regarding products, services, and customer concerns.
• Resolve customer issues promptly and professionally.
• Maintain detailed records of customer interactions and follow-ups.
• Escalate complex issues to the appropriate department when necessary.
• Ensure a high level of customer satisfaction and service quality.
• Meet performance targets and service standards set by the company.

BENEFITS:

• Remote work opportunity
• Competitive salary package
• International work exposure
• Career growth opportunities

TERMS & CONDITIONS:

• Employment Type: Full-time
• Work Location: Remote (Colombo, Sri Lanka)
• Working Hours: US Business Hours
• US Holiday Calendar Applicable

Job Requirements

• Fluent English communication skills (spoken and written) are mandatory.
• Previous experience in customer service, call center, or customer support is preferred.
• Strong interpersonal and problem-solving skills.
• Ability to work independently in a remote environment.
• Good computer literacy and familiarity with online communication tools.
• Ability to work according to US business hours and the US holiday calendar.

How to Apply?

If you are interested, please forward your detailed CV to local@manpowersrilanka.com or contact us via 0117 387 882 / 0117 387 883.