Customer Support Representatives (Colombo , Sri Lanka) Live Apply Now

Job Details

Company Details

Job Introduction

One of our prestigious clients is looking for an experienced Customer Support Representative to join their team immediately.

Job Description

• Respond to customer inquiries via phone, email, live chat, and other communication channels.
• Provide accurate information regarding products and services while delivering exceptional customer service.
• Resolve customer complaints efficiently and professionally.
• Maintain accurate records of customer interactions and follow-up activities.
• Escalate complex customer issues to the relevant departments when necessary.
• Ensure customer satisfaction by providing timely and effective solutions.
• Meet individual and team performance targets and service level agreements (SLAs).
• Stay updated on company products, services, and policies to provide accurate information.
• Work collaboratively with internal teams to improve customer experience.

• Attractive monthly salary ofLKR 120,000 – 150,000.
• Career growth and development opportunities.
• Professional and supportive working environment.
• Performance-based rewards and incentives.

• Employment Type: Full-time.
• Location: Colombo, Sri Lanka.

Job Requirements

• Previous experience in customer service, call centre operations, or a similar role will be an added advantage.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and customer relationship management skills.
• Good problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office applications.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude with a customer-focused approach.
• Ability to work independently and as part of a team.

How to Apply?

If you are interested, please forward your detailed CV to local@manpowersrilanka.com or contact us via 0117 387 882 / 0117 387 883 or WhatsApp us via 0777 833 575 / 0777 833 576.